Refund policy

in accordance with the provisions of Article L.221-18 of the French Consumer Code, the Customer has a withdrawal period of fourteen (14) days from receipt of the Products by himself or by any third party that he will have designated, to exercise his right of withdrawal without having to justify reasons or to pay a penalty. To be able to validly and effectively exercise this right of withdrawal, the Customer must, before the expiry of the aforementioned period of fourteen (14) days, notify LC SALAISONS EN ARDECHE according to the contact details referred to at the top of this document, its decision to withdraw by means of the withdrawal slip. The withdrawal slip is reproduced in Appendix 2 of these general conditions of sale and communicated to the Customer in the order confirmation email. The withdrawal slip can be sent by registered letter or by e-mail, to the contact details referred to in Article 1 above.

Products Return

Returns of Products must be made in their original condition and complete (packaging, entire Product). In this context, the responsibility of the Customer is engaged. Any damage suffered by the Product on this occasion may be such as to defeat the right of withdrawal. Returns of Products must be made without undue delay and, at the latest, within fourteen (14) days following the day of communication of the decision to withdraw. Return costs are the responsibility of the Customer.

Refund

In the event of applying of the right of withdrawal in accordance with the aforementioned stipulations and the legal provisions, LC SALAISONS EN ARDECHE will reimburse the Customer for all sums paid, including delivery costs, with the exception of additional costs arising from the fact that the Customer will have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by LC SALAISONS EN ARDECHE. In addition, it is expressly reminded that this reimbursement does not include the direct costs and costs related to the return of the Products, borne by the Customer in accordance with article 10.2 above. LC SALAISONS EN ARDECHE will reimburse the sums paid without undue delay and, at the latest, within fourteen (14) days following the day on which it is informed of the Customer's decision to withdraw. The Customer is expressly informed of the fact that LC SALAISONS EN ARDECHE reserves the right to defer reimbursement until receipt of the Products for shipment of the Products, the date chosen being that of the first of these facts. LC SALAISONS EN ARDECHE will reimburse the sums via the method of payment used by the Customer, it being understood that this reimbursement will not incur any costs for the Customer.

 Exceptions to the right of withdrawal

In accordance with the provisions of article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:

• The supply of goods liable to deteriorate or expire rapidly.
• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
• The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.